Look beyond Ratings and NPS - SentiScore
Our Artificial Intelligence (AI) technology transforms all your qualitative data into a simple and easy to understand customer sentiment score. SentiScore is a true measure of customer satisfaction and reflects opinions towards every important stage in your customer journey
Identify important issues in your user’s journeyGood news! This chart shows that your customer's level of satisfaction is generally above 80%
Mapping your customer satisfaction
A customer journey map tells the story of the customer’s experience: from initial contact, through the process of engagement and into a long-term relationship. SentiSum's platform allows you to build customised and interactive journey maps based on the opinions of your customers.
Your customer's journey brought to lifeGood news! This chart shows that your customer's level of satisfaction is generally above 80%
Please view this presentation on a larger screen to meaningfully explore your customer journey.
Historic and realtime pulse of your customer experience
For the time period of May 2015 until Jan 2017 the average level of engagement has been 152 comments per month, with the general level of satisfaction being at 50% customer happy
The month that had the least engagement was May 2015 with only 45 mentions for that whole month. Whereas the month that had the most negative sentiment was Mar 2016, with only 43% customers being satisfied with the claims process.
On the positive note, Jul 2016 was the month that had the most happy customers, with 59% happy.
Speak to us to find out how you stack up against industry average and your competitors.
Insight at every step of your customer journey
If you like this kind of in depth analysis we have insight for every single stage of your customer journey ready and waiting for you in our analytics suite.
Customer Pain Points
Using's SentiSum's Natural Language Processing capabilities, we've identified your customer's top 3 biggest pain point.
1. Account Management
2. NCD Proof
A few standout comments about Payment
It's important to get into the shoes of your customers.
- 'Unfortunately I tried to log in to my policy details after receiving an email confirming my payment, and it says that there is no record of my policy!'
- 'I was highly disappointed when I checked my bank balance and found I had less money than I thought, the payment had been taken the day after I called. . . .'
- 'Sadly I had to input the information twice as the payment wouldn't go through and just kept saying fatal error so eventually had to phone the company.'
- 'The only slight downside I will mention is when it comes to payment, there are three options, Visa Debit, Visa Credit and Mastercard Credit and this can be slightly confusing as Mastercard Debit comes under Visa Debit.'
Searchable actionable feedback at your fingertips
Here are 959 negative comments regarding your biggest pain points
2 times from my account and 3 times from my mothers because you faced technical difficulties which said that the cards wouldn't be accepted.
There is a big problem with Registering to form an account, The password verification routine is one of the poorest, as a result I can not log in to view or check my account.
Was unable to 'register' documents as page timed-out and then couldn't find a way to do it in my account - have had to send an email, await.
Poor experience after purchasing insurance we were not sent a unique reference email so we could not login to vendor-x account to view documents.
I've registered account and paid for insurance but isn't showing my policy :(
in particular I have been unable to log on to my account, it keeps coming up with these codes that I have to input. . . I've tried on numerous occasions but it does not seem to accept my typing in.
Note, if you are an existing customer, as I am, make sure you have your original password available, as you will need to log into your existing account.
Problems logging into my account once purchased.
When I tried to register to use my account it would not allow me to get past the page were I had to enter a password.
money in my account in 24 hrs to pay for it. . . .
I got a phone appointment to discuss the claim the same day, the claim was immediately settled & payment was in my bank account the same day.
Dear Sir'sAfter agreeing payment i was directed to my vendor-x account the account showed the car insurance at £800 +and no transactiontaken place i checked my e mail and bank it seemed no transaction had taken placeWith this i went to another company to insure my car and made payment to them.
I also through it a bit odd to be asked if I already had an account with vendor-x right at the end of the process, although there was no problem logging in and viewing the transaction via the account.
Spent hours trying to get account set up to no avail.
Unable to access online account no help from customer services
2 cam to check the different car on my account end u want to charge me another 94.
I had a problem to log in to my account.
Would be just nice it that was taken into account as I've been driving 27 years and had no accidents.
The only reason I didn't rate five stars is because I tried to print off documents from my vendor-x account whilst printe was not quite ready and couldn't find the printable version after it failed.
It all went wrong when I tried to log into my account on the vendor-x site, the account that I had created moments before!!
Perhaps this should be taken into account by vendor-x and an alternative of having it post to the customer listed.
Trying to set uan account to access my documents is a bloody nightmare One part of the setup your computer requires my Policy Number so I type in 301 656 273 no it highlights it has to be a number.
Not sure if I missed any steps setting up the online account.
After making a phone call regarding getting access to my online account to print off documents I am still unable to do this
I have now tried to set up a third online account to access my new car insurance details but it will NOT allow me to continue.
I have had trouble using the security letters to remember my password as I already have an account for home insurance - I tried multiple times but it wouldn't go through & kept asking me for the security code.
Received everything as expected and made use of the online account which personally i think every insurance company should have.
I have just tried to access my account but find it impossible to get in.
If you're robbed your computer/s would have been stolen preventing access to your account.
I also had to make a second call as my account wasn't recognised, so had to sort that out too.
Found it very difficult to use the website to access my account.
I then had problems with my password after registering my account but a quick phone call resolved the issue in minutes.
As at todays date, there is not record of this in my TOPCASHBACK account.
cannot access my account on line when taken to page, info there says l don't have a account and yet email received from company to the contrary also monies taken no problem, not happy.
I have had a text welcoming me and saying I can log into my online account, but no link or other details.
Had a problem trying to log into my account due to aready having another vendor-x product.
Very helpful when I was unable to access my account online
I am trying to log into my account to retrieve my Insipurance details.
Money in my account within the hour!
I had to ring up for a password for the account to set it up, so this could have been given to me with the policy number, but that is the only improvement that could be made today.
It would not recognise me and I could not access my account and there is Absolutley no way of doing so.
I used the 'contact us' tab, only to be returned to the 'log into your account' - which I could not do.
I did have a problem trying to access my account to print off my documents but it has been solved by vendor-x in a very speedy manner.
Whilst having a few emails inviting me to view/access my policy documents I have still not been able to access my account.
The only thing that made me think twice and nearly stopped me taking out this policy, is that it is on going every year and I have to cancel it or the money is automatically taken out of my account.
Only problem I had was finding my unique access code for my account.
A little problem this morning trying to log in to 'my account'. . . .
cant access my account always same problem it does not recognises my details
CANNOT LOG INTO MY ACCOUNT , WEB PAGE CRASHED WHILE PAYMENT.
This amount was credited to my bank account.
No phone contact number to correct above although I have access to online account shows i have no policy to print, not a happy customer
Having logged into my account, cannot find where you print policy schedule, Certificate of Motor Insurance!
It appears i have a defunct account for the landrover and not a new one for the swift or even another one through a 3rd party using vendor-x for the landy
However I was disappointed to find that the whole year payment has been debited from my account, 6days before the policy start date !
vendor-x came through for around £600 and took into account my motorcycle no claims bonus.
3 e-mails received asking me to view documents but no way of logging in to my vendor-x account.
Unable to setup account though as security question drop-down didn't work on chrome on tablet.
The account set up still only logs into my quote and no policy details available.
Taking money from my account but refusing to cover me!
Rang to add a second car (fiesta) to have both with my 4 years no claims and was then told my initial policy cost for the focus hadn't taken my partner's recent claim and my conviction into account.
One small gripe was that in order to view my policy documents I had to create an account using my e-mail address and a password.
So I went on "compare the market" and vendor-x car insurance came in 2nd in the list but when I took into account the cost of breakdown cover they were the clear winner.
after trying 5 times to log a password to activate my account i gave up.
HAD LOADS OF TROUBLE FINALISING MY NEW ACCOUNT, COULD NOT GET TO SPEAK TO ANYONE BY PHONE DISPITE BEING ON HOLD FOR OVER ONE HOUR!
Contents payment was in my account 2 days after I gave drtails to vendor-x.
The next day I rec'd an email with a link & ref number, asking me to register my account (?)
reasonably straightforward to transfer car insurance on line, but didn't like the need to go into account to opt out of automatic renewal and vendor-x Drive/aware, extra hassle.
It turns out that somewhere down the line I had inadvertently changed my password for my existing account though I did not receive any notification of any change.
Loving the personal account registration and access to information held securely online without having to keep paperwork safe.
Having agreed a settlement, I was pleasantly surprised to find the sum had been credited to my bank account the following day.
I have asked for proof that my policy is cancelled and money is being transferred back to my account.
The impression given is that one can access online account straight after payment of premium.
My money was in my bank account by the following day.
Had a bit of trouble with my password as I had already an account.
I went to my account where my car details are and house documents were there, but my car ones were not there, so this warrants a phone call to vendor-x,more money wasted on phone calls.
Try as I might, I cannot access my account in order toPrint my Certificate Document as the programme will not allow me to enter beyond the email addressand will not accept my password.
All though I found my insurance a little high taking into account I have been a hgv driver for 15 years and never had an accident.
frustration logging into my previous account, i couldn't find how to by-pass the requirement to do so at first It could have been easier, also why didn't the site request this information at the start of the questionaire?
I have two accounts for home insurance but only one account is available on the web and therefore the documents of the other account is not retrievable.
After paying no details of my policy on my account !!!!!!!!!!
However, I now cannot log into my account.
Said he would transfer monies to my bank account.
We had a problem creating an account and getting into our details (probably user error) but this was soon sorted out by a call to customer staff.
Hard to log into account first time though
Problems getting into the online account, emails back and forth and they then told me to call them to get it sorted out. . . I am the customer buying insurance, should they not be calling me?
Refused renewal in online account but still receiving renewal reminders by email.
Accepted a quote and paid on line but,having registered, my account shows no quote and no policy.
Web site would not accept our names as printed on our cheque books from our joint bank account to set up a direct debit.
Website to log into account very hit and miss with letting me log on
can't log in to our account
The only thing I did have an issue with was that the money was taken from my account straight away even though the insurance does not start until ten days later.
It is impossible to register or open the account online as your secure page cannot recognise the input in both the password fields and the verification of the text image fields.
paying site crashed , when did purchase logging into account kept failing after I had registered
I am not aware of having set up any account, the system doesn't ask for that and the security q's aren't letting me in to send details of my ncd.
Although they said the money would arrive within 24 days, it was in my account the next day.
Policy number and documents available instantly and setting up an account on vendor-x was simplicity itself.
They set everything up and even your own account online to manage your insurance and what to do next.
I encountered a small problem in registering my online account but this was resolved by the help team with minimum fuss.
I cannot access my account to download documents.
Money was in my bank account within 1 working day.
After trying for an hour, l have given up trying to log in to check my account.
This was frustrating until I responded to anoher email from vendor-x which unblocked my account.
I wasn't aware that I had set up a separate account for the new policy.
Only slight issue is trying to find my documents on my account which I already had registered from my home insurance purchase with them a few months ago however this may just be some mix up on my part.
This needs to be explained better as all the information I am putting in is correct but its not letting me access my account
Went to try this and got into my account without needing to use a password!!
excellent help by phone but difficulty setting up online access to account.
Hi, service good but not perfect due to not allowing me to log into my account to print off the policy i purchased !!!
Tried to register new account, but details belong to existing account.
Help team rectified issue promptly by transferring policy details to my existing account and ,as I had requested sending a file with policy details.
My policy documents do not show on my account
Sent an email with a link to print off my insurance documents - doesn't work my account just come sup with an old quote
I have just had some money put in my bank account.
Trying to log in to my account on your website was a nightmare.
She offered to contact the optician and establish the exact costs involved, and within days the money was in our bank account.
I rang number (this WAS for vendor-x), the assistant wanted to take details and register the account for me - I told him about the previous account which he said was for a quote ONLY.
Policy now purchased but not showing when I log into account ( I have car insurance already ) so I cannot print docs.
When checking my policy in my vendor-x account it didn't show up as I already had an account, call to the helpline and a very helpful gentleman advised the issue of having an account and that the home policy would have t be merged, done in less than a minute.
I was told I would have the money paid into my account by Friday at the latest and this was on Tuesday, I checked my account on Tuesday night and the money was already in my account.
Like the ease of logging in to check documents or manage account
Trying to log into account, keep being asked to enter codes time and time again.
I do think the policy details should be issued to your email address rather than having to register an account with vendor-x to obtain it and other documents but otherwise great service
Explained everything to me clearly and asked if I had any questions which I thought was thoughtful and considerate as he was taking my views into account.
Once the assessment had been made vendor-x paid the money due into my account very promptly meaning we could clear the place up and start to purchase replacement furniture.
I am picking my vehicle up tomorrow but can't log in to the account to receive my documents as I wasn't given a password.
I had to give them a call to establish if the money had been deducted from the account and what had happened to the policy paper.
cannot log inti my account had 4 attems whathis the problemt
my online account dosent have any policy details that i can access
Did not think I would have to set up an online account to get my documentsI wanted them to be posted.
Funds in my bank account the following day (less the excess)
Very difficult to access MY vendor-x account after registering.
Hence on line account not yet set up.
His simple, no-nonsense approach to my claim meant that the payment was authorised immediately and the money was in my account two days later.
It has been since then that I cannot access my log in account and I have not been able to get through to you to sort this.
I cant sign in to my account it dosent take my password in.
difficult to log in account
Still can't log into account on line.
I tried to sort it out on line but that went wrong due to a multi car policy account and you telling us to register again.
I have had no difficulty accessing my account and printing my Insurance certificate.
Once you buy your policy it's difficult to gain access to your old account.
I don't feel that having a previous accident that wasn't my fault should be logged on the system or taken into account.
From that point onwards details of the policy disappeared and could not be found when logging onto my personal vendor-x Account Log In site.
Cannot get in to print out policy whats the point on having an account of you can not do anything
Have purchased my car insurance on line and have paid my premium but cannot see confirmation of this on my vendor-x account so it is not clear as to whether I'm covered or not.
Your policy is on your account and you can print it out easily.
Furthermore when trying to login and link my policy to my existing account it keeps sending me in circles.
Good insurance, but system did not remember I already had an account, maybe because I haven't used it for a couple of years?
An agreed sum to cover a replacement was immediately paid into my bank account.
Only problem afterwards was that I tried to register myself on my account online and it just would not accept it so I had to phone up to request help.
Online account management a definite plus.
I made a purchase and it doesn't reflect in my account.
as I was prepared to organise the repairs myself the claim was paid into my account the next day with a promise that if the cost was any greater then it would be met.
I received the money in my bank account within the hour and have ordered my replacement item.
Has a problem with web site due to new account conflicting with old account.
The computer system was down and I failed to be able to log in to my account.
Rang Monday and money in my account by Friday so I could get the job done
I already have an vendor-x account so I tried without success to log on.
When I rang back to say that I had found the specs the money was already in my account and I was happy to repay it.
When I log in to my account I receive the details of my previous order only and cannot access the new travel insurance.
I did notice you took our money instantly from our bank account even though the policy does not start for another seventeen days.
The Loss Adjustor visited my property within 2 working days and the claim was cash settled into my bank account two days later.
Issue with viewing document online, my account does not show my policy.
Can,t log in to register in to my account.
Next day, thought it might be covered under home insurance - phoned vendor-x and was offered immediate compensation by BACs to my bank account.
So I thought that must mean I need to click on your link to create another account for my new golf car, right?
However I have not been able to obtain my policy documents via my on-line account. . . .
on tying to set up account encountered problems as does not allow you to register new account but asks you to log straight in.
There was no hassle, no unnecessary waiting and claim money was in our account the very next day.
MY PROBLEM IS , I CANT ACCESS MY ACCOUNT BECAUSE YOU'VE CHANGED MY PASSWORD.
It took over 45 minutes before I could log on to the vendor-x account system and retrieve my certificate.
Backed up with online policy documents and my own account where I can change any details.
i still can't access my account and am therefore unable to print my policy.
had no problems with setting up account with vendor-x insurance have another policy with vendor-x seems the right people to go with
Can not register my new account on line from my emails.
Money was in my account within 24 hrs
As a named driver on our car and accident free for 12 years I was horrified to find out I had zero no claims discount but your price was great even taking this into account
Not only did James manage to set up my on-line account during the telephone call, I was impressed by his candidness regarding the problem.
on 00:28 10/04/2016 the care steel appear as uninsured and on the account from vendor-x web is showing me another car i had insured long time ago.
Minor problem when I went online to register, caused by my having a previous account with the same email address.
Too early to say as this request made less than an hour after insurance purchase & I did have problems setting up an account which has not been sortedyet
We needed the branches to be removed and a new shed, they agreed a price and the money was paid into our account.
You can create on line account which you can access and manage your account.
Although the purchase of the insurance was smooth and easy, I was unable to log into my account to print the documents after.
I was disappointed that no driving history, beyond when did you pass your test was asked for or apparently taken into account .
Wasn't able to log in to my account
I am having all sorts of problems getting my online account registerd
Have paid £160 for annual travel insurance and there are no documents to view in the account made and no documents have been email.
I had one small problem which was my Dad is also with vendor-x and I couldn't set up my own account as we share the same email address so I couldn't get a copy of my certificate.
Not too bad a web site to sell but simply cannot access "my account" to print documents
Its like they controlling my account and causing confusion if I am being hacked or not.
All there in my account so little work needed to amend.
Cannot log into my account , because of your unnecessary recognise this image !
Slow process and online account couldn't be created.
Website / account management clunky at best.
But after loging in to my account am unable to print of Insurance Certificate.
I information on my account
After 5 attempts to set up an account I lost interest with the random codes.
I am having great difficulty accessing my account using my email and password.
4th e-mail received 45 minuites later "set up your vendor-x account".
There were a few hiccups getting the detail right on the online account but all seems Ok now following input from the Customer Services.
In my account my policy showed as cancelled be fore the renewal documents were in place.
Confused with an old account
not being able to log on to my account.
all going well until logging into my account and could not fully log on.
The only thing I can say that was wrong was the problem I had registering my account .
NOT ABLE TO OPEN ON LINE ACCOUNT
I am not able to set up an vendor-x account.
Trying to register an online account, continually not receiving the confirmation email through, have tried different email address so not a problem our end.
Helpful access to my personal account on line may prove to be a bonus.
Shortly after availing a travel insurance, I could no longer access my vendor-x online account.
I have payed the insurance starting on 09/04/2016 the money for the upfront are not in the account and on askmid the car steel not appear as insured.
loged onto account and lost all info.
Stupid idea about logging into an account.
I asked my daughter-in-law to sort my car insurance on-line but unfortunately she cannot register the account without my permission even though it is her email address.
Also, I can't understand why my payment was taken out of my account three weeks before it's due date!!!
Great no trouble getting what I wanted, but trouble with the on line service will have to call during the week, will not let m sign keeps saying I have an account when I do not.
Account setup was a little more problematic when it came to choosing an account password.
vendor-x's digitals stuff - their online account is pretty poor - looks like it was made in 2001 - all a bit clunky, and doesn't integrate with other vendor-x products you might have.
I had to contact vendor-x for help with accessing the account after purchase and they were extremely helpful, courteous and efficient.
This problem is still on going when I try to log in to my account.
The whole process from making the claim to getting the money in to my bank account was very straightforward.
Insurance deal is good but having to sign up for an account just to buy insurance, stupid, ludicrous and annoying
Had an issue logging in the next day but called up and online account was set up straight away.
The only complaint I have can not access my account other wise very good will try again tomorrow to access it.
This is let down by not being able to sign back into the account I have created and so I end up continually setting up new accounts.
plus an account to view all my documents.
Instead I find out after I have paid that I have to register, create an account, generate a suitably secure password (yes, another one), choose a secure question and answer in case I forget the said password.
I then managed somehow to create a second account against the same e-mail address.
Unable to log into my account, and get an error when requesting a reset of my logon details !
The only problem was in setting up my on-line account in order to access my policy documents: I kept getting the login page even though my set-up data appeared to have been accepted.
The issue came when I had to enter details for a joint account and it would not recognise the names and let me proceed to payment no matter how I tried.
Very quick, very smooth, a pleasure, money in my bank account within 2 days
The logon account in order to get the policy prints etc leaves a lot to be desired.
I needed to call up as wasn't sure how to view some of the details on my account.
As have not got previous account this is not practical.
Copy documents are available via the online customer account created at the application stage.
rang to report lost diamond in ring told to get estimate rang back later with estimate and told money would in my account next day - first class service
Eventually it seemed that I had to open a new user account for each insurance policy.
Great deal on my car insurance but I cannot access my online account despite putting the correct username & password in.
I had to reset the password to be able to log on to my account.
Policy does not show in my vendor-x account so can't see my policy details.
therefore cannot access my account
Only set up the account, only open for an hour with 17 days to go before actually STARTING the policy and charged £30 just to cancel it!
The money was in my account within a week.
I still don't know when the funds will be in my account.
Fustrating to deal with their website and getting information from the "my account "section
The purchase experience is good, however, there is no info about how I can logon to my online account to check details.
An appointment was made for Tuesday 5th January and I received 2 emails confirming the appointmentThis morning because I hadn't received a confirmation email I looged into my Autoglass account.
I have had to go through having a refund of my £240 taken out of my account which was very stressful.
Customer service was excellent, but accessing the website was difficult it wouldn't accept my log in details and had to contact them twice to get onto my account.
Is there a way you can update my online account to show both polices?ThanksGraeme 07989395995
Accessed account by getting one off email address to bypass bloody awkward accounts system.
I have spent over an hour trying to retrieve my documents for printing (unsuccessfully) after eventually setting up the vendor-x account.
i seem to be having trouble accessing my account keeps bringing my partners details up instead i hope this can be resolved
I messed up creating an account online, so had to call Customer Services to help me.
The details in my account could be clearer as to the status of the policy instead of showing as cancelled it could show as in process or pending would be more appropriate.
Your product is good and the staff I spoke to were brilliant, but having purchased via 'my account' on your website I am informed that I do not have such an account!
It won't allow me to set the account up.
Can't log into view account
I asked for the cash to be paid into my account and was sent a cheque.
Once registered online, I failed to log on to my account.
We are senior citizens and we did not want an account to log into .
car breakdown sales need better incentive as myself and others have this as part of bank account benefits.
Generally seems to be good, but having teething troubles accessing the online account perhaps because I already have another insurance policy from vendor-x.
set up on-line account so as to print my insurance details every time i try to sign in its says details not recognised.
Getting into my account to get my documents is impossible
Money for replacement item placed in my account well within twenty-four hours of claim being placed.
I rang up tonight to query this and see if they could sort out my account.
I had decided to get a quote and challenge it but the money arrived in my account the next day and I felt it was too late.
Confusion in opening account.
We were not left out of pocket as all invoices submitted as part of the claim were paid promptly into our bank account.
Short story: I've registered a new account/policy with them following a link received in a confirmation email but on the dashboard there was no policy to print.
Unfortunately I cannot log into my account as it will not recognise my password!
I would have rated the service excellent had it not been for the fact that I needed to use an additional email address to install my account to keep it apart from the email address of my wife's account.
Even though I was logged into my account, I couldn't open the documents as it would just take me to another login page!
All susbsequent e-mails from vendor-x informing me to 'click here' to access the account only show the previous purchase.
Environmentally sound electronic documents available via account logon.
I needed to phone to merge another insurance product into the web account, but this was carried out easily without fuss.
I found it impossible to log back into my account and as a result set up a new account with s new email addressThe password remainder function did not work,
trying to purchase home insurance WOULD NOT ACCEPT MY PASS WORD WHICH WAS CORRECT SO COULD NOT GET INTO ACCOUNT HELD INSURANCE WITH vendor-x FOR MANY YEARS BUT THIS MAY BE THE LAST .
My claim was agreed and payment in my account within 24 hours
No hassle, all documents stored in your on line account.
Everything good till I came to get into my account to print certificate Still trying
Can access account but keep getting " Send proof of your no claims " which I have already done.
On return we completed an on line form to claim back our expenses and after a brief phone call the next day the money was back in our account within 48 hours of submitting the claim.
Very good, would like it more if they took into account advanced driving qualifications
Tried to log on my account, called for password but never recall having one,so locked out of registry
After purchasing car insurance, we found out that vendor-x would not send us the documents, we had to create an account and print out ourselves.
I am unable to access my online account to check if the on policy is suitable.
Having another policy with vendor-x I tried to put the new one into my account & could not despite several tries.
Insurance companies especially online dont provide distinct documents, Your status is recorded in your account details therefore not a seperate document that can be forwarded.
Website was a little difficult to manage on a tablet and I had difficulty opening my account.
The registration email for the vendor-x account would benefit from arriving before the insurance documentation to avoid confusion, although all the paperwork arrived in my inbox within twenty minutes of the call.
They asked me to compile a list of items that were taken along with replacement costs and settled my claim without question within 24 hours straight to my account so I could buy back the missing items.
I have been trying unsuccessfully to register my account and would like the insurance documents posting out please.
Everything was fine until the web page forced me to create a user account to proceed.
After emailing documents I received a call the next day and the claim was settled fully online and the money was in my account that day.
Difficulty in inputting bank account name.
I have already an account for car insurance with vendor-x but next renewal I will think again about proceeding unless the log in process is more reliable.
policy would not show up on my account.
When I tried to log into my online account (using the username/password) that I had the policy WAS NOT shown there; I thought okay perhaps it'll take a while to refresh.
The account didn't seem to update with any quotes or policies at all and now it doesn't recognise my user id and password so cannot get into it.
Took a phone call to be able to access my account.
I was emailed a policy number and told to sign into my account and print off the insurance schedule.
2 I could not (and still cannot) access my insurance documents despite logging into my account.
Purchased single trip travel insurance for USA but had problems accessing the policy as my account only showed my annual multi - trip policy , Europe.
Yes polite ok till after when I tried to get into the site to create my account.
May have had to open an account first.
The time for sending proof of no claims bonus is a little short, not everyone has an e. mail account or fax and sometime getting the information from a previous insurer can be difficult and take a long timel
I called for information regarding an update to the account, was surprised when changing my relationship status from cohabiting to married increased.
I hate having to create an account to get my documents.
Just required a bit more of an explanation regarding setting up online account and accessing documents.
Money paid direct to bank account only delay was from the assessment company not informing vendor-x but once I called them payment was quick.
She was after she had completed a number or searches, able to offer me a final claim summery, which was based on a like for like replacement and the money was in my bank account the following day.
I received an email which says that my policy documents have been saved in my vendor-x account.
Price was reasonable the only problem I had was setting up the on line account, but got there in the end albeit after some time.
I couldn't register my account to print off my documents as the registration page froze.
The email provides link to my vendor-x Account to enable you to print of documents but there is no policy showing up!
The only dissatisfaction is having to complete an extra step by emailing or logging into the account to prevent automatic renewal.
Apart from difficulty in getting into my account I have had no other problems
So I had to log in to vendor-x, create a new account, then cancel the automatic renewal of the old account.
My only concern is that you want to take the next year fee from my bank account without permission which I do not accept is the way forward.
Getting the car insured was easy, however getting the online account to work seems to be a whole lot more complicated, if not nigh on impossible!
Cant get on the online account as it says im already registered.
Having difficulty accessing my account see my e mail
Anyway, no quibble and money paid into account the next day for phone and case!
Having then had numerous problems logging in to my account, I then find only my policy is showing.
I needed to renew my car insurance, found several quotes but vendor-x prove to be competitive due to its online access to your account which doesn't charge admin fee like some other in the business.
I can just log into my vendor-x account should I need to access or change anything.
Unable to log into account to manage policy online
Unable to link other vendor-x policies into 1 "my vendor-x account"
Furthermore I could notify any future changes through the account in the future.
Website crashed during end of process so not sure if account set up.
good but can't get into my account as don't have unique number for account and not on the email.
I even got a text message to say my online account was active.
Had to insure so tried to buy it, but it wouldn't let me add second car to existing account.
I have tried to access my account at intervals with the same negative result, and reported the problem again.
The form format was good until we tried to register the account .
99 to my bank account (3-5 working days, and I couldn't be happier with vendor-x at the moment.
Now had to set up a policy twice and still can't acess my account.
Would be good to book two policies on one account
I have now got a link to set up an online account which is not easy.
Needed to log in to my account after purchase but forgotten my password.
I had an issue regarding access to my account.
I have paid for a new policy, but however I try to access my account for my documents etc, I am not recognised, when requesting a reset, the email sent to my email account does not arrive, what is this all about!
Quick normal questions to answer but had to call them as policy was not under my account online.
00Well chuffed till I tried to create an account so far I have reset my password 6 times each time accepted and each time I try to lpg back on I get NOT RECOGNISEDwhen I started out confused.
I have just wasted 2 hours of my time tryimg to set up then access my online account having just bought car insurance.
The website is not very easy to navigate, adding an additional car seems to have been processed but does not appear on my account information yet.
The bike was stolen last Sat night the payout was in my account by Wed.
setting up the insurance was easy, getting into your e-account is painful.
Then instructed to set up an on line account.
Got an answer on the spot and funds were paid into my account on the day/date specified.
Cannot log in to my account
I cannot get access to my account
The agent gave me a password to get into my account but didn't seem to be aware of what info was showing on my IPad.
However, I was unable to access my account then; the site was slow to clear the request to send NCD evidence and prevented me from logging on.
I like the fact you set up an online account to view yoir policy etc- alot of insurers dont make that easy!
If vendor-x provide an OPEN email account for clients use it may be better.
Only issue would be that it is sometimes tricky to access my online account.
Why not just email me the schedule pdf, I really, really don't need to have an online account with you.
When I go back into My Account they are unticked.
phoned help line and chap on phone re set up account to get my details.
Luckily it was back in my account the next day so no harm done!
The money was paid into my bank account on Monday afternoon - SUPERB service.
half decent service my gripes would be the following:got a call from a salesman who didn't realise my wife had given permission for me to speak on the account.
When i updated my account to my new address my premiums went up by £4 per month to £22, i was not happy.
Impressed by their friendlinessUpped their quote without issue when I provided a quote from my plumberPut money straight into my account
Registration for account did not work so will still have to spend some time on phone to be able to access my documents.
the claim was settled on the phone and the cash was in my account the next day.
Documents not available on my account.
I already have my car insured with vendor-x, the only problem, was setting up a password to access the home insurance account, I was hoping to be able to use my car insurance password to have one account as you already hold my details.
vendor-x dealt with the contents themselves as the agency said they couldn't do it and the money cleared on my account in 24 hours.
Good up until it won't let me register my account online
Generally OK but major issues trying to reset password for my account (needed to print off insurance documents).
Also we did not recieve an e-mail to active our on line account, we will now have to call your helpline to retreive it.
Vexed that a new quote through my SwiftCover account was more expensive than using an aggregator; Now vendor-x has to pay the aggregator a cut from less policy income.
Added to this lots and lots of information given very rushed over the telephone - but then you have to set up an online account to print it all off (to save money!!!!
vendor-x were fantastic, having been burgled on the Monday they had credited my account by Thursday so I could redo my Christmas shopping.
Following taking out my insurance with vendor-x, I've tried login in to my account but it doesn't recognise my details - not impressed!
I have tried with no success to log into my online account ,the webpage keeps accessing my motor insurance instead of my building and contents policy
Unbeknown to me the account had actually been set up and my phone number, that wasn't acceptable, was actually there!I spent just a few minutes buying the insurance, and what seemed like an hour, setting my account up!
Downsize is "my account".
Everything fine and easy until i tried to register an account, then learnt i already had one for home insurance, so on logging in i couldn't access my new car insurance policy, so i cant check and print it.
Could not register my account and had to telephone to get this done.
Have changed my email address on line a number of times on my original account , but it didn't update.
Had difficulty logging in to my account, had to phone for assistance
Policy not visible in my account.
I don't have insurance with vendor-x, however they did send me somebody else's account details, as they don't verify email addresses before using them.
It would not let me log in and then my policy was not on my account.
I don't agree with 'continual car insurance', so they take the money out of ones account automatically after 12 months.
My vendor-x account on my tablet.
After having my road bike stolen from a locked cycle rack in town, I called the same day with my crime reference number and had the money in my account within 3 days.
took to long to sort the damage monies and we lost a week annual leave because monies were not paid into our account to source and repair some of the damages ourselves as we were promised
Whatever you do, don't forget your password as it appears to be impossible to get back into your account if you do!
Excellent help but I am still unable to get into my account even though young man on phone tried to assist me.
And now that I've got a policy it's not visible in my online account with my car and home insurance, I'm being asked to register again somehow
When I logged in to my account however, I had no policies, insurance schedule or documents to print off.
Got a great deal but had real problems opening an online account to access my documents.
Tricky getting in to my account though.
Can't get onto my account
was a pain logging on as i already had an account but wouldnt accept me
Eventually finding account - no policy details.
Considering I had to log into my account with my details already present.
The only place i could log into was my account showing i need to send my proof of NCD But the process itself was very good Mick McGarry
Had problems registering to access insurance documents but second agent was good at helping me resolve this, it was due to their system being confused by using the same e-mail account to purchase travel insurance previously, this account had to be deleted first which I would never have identified (thanks to him for identifying the problem).
when i try to reset the password on an old account it says i dont have an account so have given up with that already
No quibble claim, money paid direct to my account the same day.
Insured my second vehicle with no problems,but after reviewing my account found that vendor-x had taken (2)more full payment for my first vehicle which has at least 6 months to run!!!!!
Customer Service had to transfer the Home Policy to the account manually
have got the car insurance sorted however i cant access my account inline to download any documents
Although I still cant register for my account for some reason
com to complete price comparisons and since we already had the account set up with them it was very simple because all the details from last year were still there.
I have been unable to access my account no matter what I try
I have tried several times, unsuccessfully to register my account.
com and everything went fine till I checked on the account ther wer 2 changes and a spelling mistake.
Firstly I did not want this hassle; secondly this process shifted the option to "not receive future promotional communication" from the usual tick box to a location within "my account" parameters.
Had difficulty logging into my account as already got an account and forgot the password but spoke to a lady on Customer Services who was very helpful
Lost one of the charms from my charm bracelet & within 4 days the money was in my account to replace it.
Now every time I go to the account it puts me to a screen of What needs to be done, or back to policy details, with no way to get to the certificate to print it!
I feel vendor-x could take this into account.
There are no policy documents on my account, so I cannot print the certificate
When I logged into my account it showed the claim as logged but not assigned.
Sadly, the computer system was playing up, meaning that Karen was unable to process a payment directly in to my bank account.
Last year was even worse as there was a mix up with my car insurance account, there wont be athird year.
Completed purchase by phone and advised to manage account on-line.
Pity that when I telephoned to pay the balance of my account, I was advised " They were not taking calls at the mpment, please ring back later. "
As I was progressing through teh purchase and came to payment, I was re-directed as I already had an account (I had forgotten this).
A lot of helpfull information in online account
I WAS NOT TOLD THAT THERE WAS A CREDIT CARD CHARGE AND ONLY SAW IT AT THE END AFTER THE PAYMENT HAD BEEN MADE.
I PAID MY PAYMENT OF £200-76.
Price jumped between quote and payment by small, but annoying amount - presume as used credit card - but not made clear on website.
The only gripe is the payment cheque taking 5 days to clear however that is a frustration more than a criticism.
Only difficulty was with payment which asked for duplicate payments.
Heard nothing- no email confirmation nothing through post, payment had gone out of my bank on the day I bought it.
I feel the first payment could been less is paid over 12 months but no option to do this.
Asked for card details after payment was made?
I needed to try 4 times until my payment method was accepted, only to find that I was insured from the wrong dates on.
I think you should confirm that a payment has gone through when you have finished your transaction its a bit worrying when you don't know what's happened to you payment .
I had problems when using the website to pay for my insurance premium: my computer uses adblocker and NoScript and despite "whitelisting" the vendor-x site, during the payment process your website made a call outside of its domain and as a result my purchase failed.
Some delay in response to a cover query and difficulty getting the website to move to payment screen.
I started this insurance quote when I got yo the end it would not let me continue to payment but rather gave me a number to ring, not really impressed with that however could have just been me going wrong or something.
Limited card payment so had to use credit card.
This meant that the payment was taken, but the policy set-up failed.
Site kept reloading and Tue payment was problematic
Answered my questions, reviewed quote and improved the offer then went through the necessary details speedily and onto making payment.
Once the payment process was completed - the confirmation email was received along with policy documents.
I was very disappointed with the internet payment system as wouldn't accept payment however phone operator was very nice and helpfull
Not only that they explained everything fully before taking the payment (unlike the previous insurer Hasting) it was nice not to feel conned on the phone call unlike other insurers.
I had no information supplied to me re my claim but the had already decided on a payment with no discussion with me and they have missed out part of my claim for my bathroom sink unit !
The 2 month upfront payment is a bit confusing but everything else is crystal clear.
Was perpertually loading (and warned not to go back in case it took payment twice).
Ease of payment
However, the sales person I was speaking to told me the first payment would be taken at the end of January, on the date I requested all payments to be taken.
Very Good, except they held on to the final payment, as they mislaid all my correspondence till i informed them i posted it all recording delivery, they finally found it and processed claim.
Tried to pay with my credit card, on VBV screen payment failed and just took me to the vendor-x home page.
The web site then wouldn't take payment.
My insurance went higher in 2 days of getting a quote plus deposit went up when I phoned up as Web site was not accepting my payment
Service was first class loss adjuster turned up same day agreed cost with builder, started work two days later job now complete, Prompt payment from vendor-x moved back in the house all HAPPY thanks vendor-x
Generally a smooth enough process though their website froze when it came to the payment element leaving me a bit concerned that I may have paid twice
Then after payment was taken I received an email telling me that it was going to cost another £70 for cover (£40 plus £30 surcharge), so I politely emailed back telling vendor-x to cancel the policy and refund my payment.
I found your quote competative, but did have two issues using ypur online site, firstly when i tried to authorize the payment i just had the timer up for several minutes, i eventually tried agsin and it went through, secondly after it authorised I was directed to your online area where I could print off my documents, but it hadnt updated, ie was still showing a quote vut no policy, ill contact you tomorrow to check all is in order.
comback on your site found the quote had to transfer the money from my brothers account into mine used my debit card and finally completed the transactionWhy won't your payment feature accept payment from another person even after giving all his relevant info.
The website does crash when making a payment so had to call the customer service however they helped complete the rest of the transaction.
After they took my payment I was disappointed to have to provide proof of my no claims discount, I do not have a scanner or fax and not happy to entrust the post with my NCD letter.
Payment on website was a bit confusing as I couldn't work out how to change from monthly to single payment once I'd left first page.
as this is my first day with vendor-x, I can only say that they were prompt with all my questions etc and payment went ahead with no problems whatsoever
I had quoted through a comparison site and the transaction froze due to the fraud detection my bank have, once authorized the payment still didn't go through.
Payment timed out so I hope it's not been taken twice
After trying to renew my car insurance with another company (who had increased the payment by 25%!)
Payment page makes things up and won't let you correct it.
The need to produce and send a ncb should be made clear before payment
No mention made of a credit card payment surcharge, but this is charged at over £5.
were sent as promised and when they were completed and returned payment was made within days.
Terrible that even though my policy was not due to start until 01/08/15 and I changed my mind and decided to stay with my current provider within 20 minutes of paying my initial payment I was charged £25 cancellation fee!
Unfortunately vendor-x's default position is automatic renewal using the same card for payment and it is necessary to instruct vendor-x every year not to renew automatically.
No problem with the quote process but not happy that when makingpayment one has to authorise a Continuous Payment Authority.
Most importantly had agreed with call handler that he would call me on 31/03 to take payment he even checked his schedule to confirm he was working because I had arranged that as far as I was concerned no more action was needed from my end.
The site closed down at crucial times while making my payment.
But it took the best part of an hour to get the vendor-x website to accept payment.
First attempt the payment could not be accepted because of some error with the 3D verification.
My user experience negatives are date fields on iOS don't defaul to numbers and it would be nice to have a PayPal payment option.
To add insult to injury, your online payment system sucks!
However, very frustratingly, I had to wait 30 minutes to have my call answered, then when I finally got through, the computer on your end froze just at the payment stage!
The sudden request for no claims evidence after submitting payment details took me by surprise but now sorted.
Police price was decent however it doesn't make it clear when making payment via credit card that there is a fee, very misleading.
I was told that another full payment would have to be made before I could have the policy confirmed in my name.
First attempt failed at payment stage, so had to repeat whole process.
Had problems with their online payment system so called them instead
The only negative aspect is vendor-x automatically enrol you into a Continuous Payment Authority (CPA), which I dislike.
Their website was very good until it stopped at the very end just before it took final payment.
com but could not complete the payment as I'm working overseas and you website would not accept my IP address.
took ages for programs to allow us to make payment
Felt confident that the payment screen was secure.
The automatic card payment as standard was irritating as I had to note the email to contact them if I didn't want to be automatically charged in future years, which I don't.
I have had to pay the full payment of the policy again, and to add insult to this, my first payment won't be credited to my card for 3-5 working days.
website kept crashing on payment screen so had to call to purchase insurance which meant loosing out through the quidco website.
However it appears the on line system timed me out even though I had completed all the fields including the payment field.
They pulled up my web form and then applied some adjustments I requested before completing the payment.
It is a pity that you can t take the payment on the day I wanted .
Price very good, payment was problematic.
Another minor gripe was when entering your payment information, you are now asked to type it in via your phone's handset.
Although it was easy to set up car insurance, I was disappointed that the monthly payment was higher than I expected especially as this is the second car we have insured with you.
One thing I would have liked to see is a screen at the end saying my payment has been processed and I am now insured (or something to that effect).
Once payment has gone through documents can be printed straight away no waiting for post
So far out of 3 qoute's the other 2 after continuing the payment button the price increased by 20%
charge for credit card payment
Only problem was having to phone up to make payment after filling details in on line
Easy payment methods handled over the phone via up to date technology and emailed confirmation waiting for you as soon as you finalise your call.
But subsequently inundated with duplicate emails confirming policy and payment details, over 6 copies of each received at two minute intervals!
Bad things. . . didn't make it clear there was an initial payment on top of monthly.
It was an overall good service, the agent was able to use my old vendor-x policy number to enter in the Ncd information, however during payment when asked to enter my card number the line cut off and I waited a few minutes for the agent to call me back (he already had my phone number at that point).
I had a little trouble when it came to the payment but that was my fault.
The after payment "registration" was a total surprise (it was not mentioned at all during the information provision and payment stages) to me and is quite frankly harder than calculus!
Website kept giving me error s at payment I nearly gave up
Process was easy, but I wasn't shown my payment dates until the very end.
Prices pretty much the same but vendor-x included some extra cove that others want extra payment for.
You don't send a receipt for payment, This is poor practice as well as impolite .
This is on the 'payment' screen, but to access this you must agree to T&Cs before proceeding, which I didn't really want to have to read through just to check I could change date.
If I hadn't noticed the payment was missing I would not have got it.
Took 3 months to finalise payment.
very complicated to make payment
The other irritation was that it was only at payment stage that there was mention of a sizeable fee for using a credit card - I think this could be mentioned at an earlier stage both on the web page and on the telephone contact.
But there was no way of stopping it , I even removed my payment but it still went through.
I didn't however expect the payment to be deducted straight away, it should be taken when the insurance begins, not weeks in advance!
I hope payment did not go through twice
Internet would not take payment, and no one answered phone for ages.
My new policy is not shown but my payment was succesful.
Your agent said I had no option and you would refund my payment less the £25 fee.
they had the temerity to accept my payment online, but then requested proof of no claims discount.
It was OK but they should pre warn that there is a charge for paying by credit card and not just add the charge at the time of payment.
But then, at payment, ram a load of conditions and assumptions down your neck.
Only took 10 minutes from quote to payment and that's it car insured at a reasonable price for my age and vehicle defintaley took the hassle out of renewing
I paid by debit card using the new payment system which was really impressive.
If I didn't suspect you would rip me off again by refunding my payment less your "Admin charges" and other dubious costs I would cancel this policy.
Full payment taken without monthly option appearing.
vendor-x has said my payment has gone through and I can print my documents - but how can I if vendor-x doesn't accept or let me register properly.
I was very disappointed to see a 2% charge for use of Credit Cards (a charge which was only disclosed on the final payment screen).
I found speaking to a English call centre much easier and it only took the adviser about ten minutes to complete all the policy and payment.
My payment method was also not straight forward, I had to use two different bank accounts to cover the deposit and the direct debit.
Unfortunately I tried to log in to my policy details after receiving an email confirming my payment, and it says that there is no record of my policy!
I have never been asked this before and I would have gone to another insurer that doesn't call you a liar if I hadn't already paid upfront the annual payment first!
Shabby that they try and force a continous annual payment authority on you.
It's a bit annoying that choosing to pay monthly adds 30% interest (penalising the poor for not being able to afford a big one off payment) but that's the same with all these things.
Service seemed good but I received 8 separate payment confirmations which meant I had to check with my credit card company that you hadn't taken the payment 8 times!
I notice you sprung this on me after the payment was made.
Consequently could not find how to make payment.
The only thing I did not like was paying with debit card you have continuous payment.
FASTER EFFICENT SERVICE, WEBSITE EASY TO UTILISE,EASY AND NUMEROUS PAYMENT MEANS, COULD BE MORE COMPETITIVE BETWEEN 15 - 20%.
very dissatisfied with the constant pestering of wanting proof of my no claims bonus, if you look back when my insurance was due 15th feb I noticed that you took the payment early , I never complained about that,2nd of feb it was taken, iwas taking all the right steps to get you the proof but when your last letter posted to me I found it to be very abrupt yours john dearing
Having processed up to payment the system failed, resulting in a call to service centre and 23 min drop by drop line by line walk through of all the process already covered even my parent's got fed up listening to the guy
Payment screen not clear as to wether payment went through so will need to make a xall to verify this.
The only issue I had was it would accept payment from abroad I had travelled and I had to refill the forms again.
Now 2 weeks later still on phone sorting out policy and payment, I can not cancel as my previous insurance with 11yrs NCD will be lost.
Arranging my insurance took less than 10 minutes including setting up the payment option.
I only discovered this once I had made my deposit payment.
So kind, I had to telephone because I was not sure they had received my payment
Bought a new car and my existing insurers wanted to increase payment by £30.
Straight forward, no nonsense, on line quote and payment
Made payment by 2 debit cards .
With this I am looking to get my payment reimbursedW Ainsworth
She was able to speak to the finance dept' & inform me that the payment had not gone through.
I wanted to do a payment on the 22nd of February , but because this is a first payment by card , we need to pay on the day we fill up the form.
Keeps going to quotes yet I have a policy number and payment has gone through!
The only payment I had to make was the £75 excess.
Payment was a problem to took three times to work properly.
I spent quite a while trying to figure out how to change the annual payment tomonthly.
I don't appreciate the service provided as I haven't received my insurance summary after payment and when going back to my account I couldn't find my quote, tried calling but as a service you don't provide for emergencies
Having gone through the entire quote and payment process I thought this was a bit late in the day.
all was good, received confirmaition email and dcuments immediately but haven't received payment receipt yet
I would have put excellent but you go through the payment part and then it says to send in proof of your no claims discount which is very frustrating as I now have to find my renewal documents for my previous insurance however as I have got over 10 years of no claims discount and my previous insurance company only going to 9+ then how do I show the amount I have?
I tried to do it all online, however it would not take the payment, I phoned the vendor-x number and got Frank who sorted it all the problems for me.
The payment screen did freeze though causing me to worry I might end up paying twice!
Loved the fact I came from money supermarket all the way till the payment points in literally less then 20 mins.
Payment system incredible.
Although came up as cheapest insurance am not impressed that have credit card charge as part of the payment whereas other insurers such as churchill didn,t when getting a different policy for my partner
I got a payment the same day.
Smooth transfer from GoCompare to vendor-x site and on to payment
Speaking of payment, please add support for paying via paypall.
I tried to buy the insurance through vendor-x website and got all the way to the end of the payment section when the site crashed and I had to ring up and do the final payment that way but the price on the phone was actually slightly more expensive than your website.
29 payment of £29.
A good deal on the quote I was given however as it was being referred back to swift cover which Is associated with vendor-x for payment after having a quote of an additional £350+ on a previous policy I find scandalous!
Lose a star as the premium on credit card payment for a one-off purchase is extortionate, really 1% is the most that should ever be charged.
Everything went well until I came to the payment section.
Responsive but had to call someone to make the payment as your site times out for payments.
I called vendor-x to pay the additional money however, I was told that I could not make the payment even though it was MY card in which the original policy was paid and total paid in full.
vendor-x put a CPA on your payment card if you buy an annual policy, so I purchased single trip only.
no confirmation of payment received .
I also don't agree with assuming that the policy will be continued next year and that a payment will be taken automatically.
Why can you not post date/ delay a payment until other car insurance expires?
However you took payment on the 21st August.
Applied on line then had to go through it all over the phone again to make payment found that tiresome
They said there had been a computer glitch on the day I should have been paid which resulted in the payment not going through.
Rang the helpline to check payment hadn't been taken.
The one thing that would be clearer is if in the declarations just before payment it was explicit that the one about it being "only you and your family occupying the property" does not apply to the period between exchange of contracts and completion when purchasing a new house, i. e. when the sellers/current occupiers are still in there.
The website worked well except that my payment did not go through on the first attempt.
Problems with on-line, concerning payment, whether this was the vendor-x site or the card companies is not known.
Used the website to purchase but it would not accept my payment details, for unknown reason.
All went smoothlyWish I could afford all the extra options and that monthly payment option didnt cost more
Took payment then refunded it wilst we were on a 2 week holiday.
The claim was settled and payment made less than 8 weeks from the original claim date, and this was only delayed because of the valuation process of jewellery items.
Service was fine the chap on the phone was clear and coherent and took payment without issue, slight issue that I have had vendor-x insurance before so I already have an account, however the new policy is not visible when i log on.
Then once accepted took ages to return my excess payment to me.
Had a slight problem with the final payment system, but may have been due to my internet security software rather than the website.
and then you get to the end and have to go through it all again on the 'phone to opt out of their compulsory Continuous Payment Authority. . . . .
Also to default the payment to continuous payment authority seems a bit sharp - others don't do this.
Whole service from quote to payment to receiving the documentation via email took ~10 minutes.
Knocked a star off i wasnt sure payment had gone through and it hadnt, asking for home number, what if i didnt have one.
The same message kept flashing up on subsequent attempts to buy this insurance - when the whole process of getting the quote and entering payment details was taking more like 5 minutes.
Upon clicking 'BUY' the whole process took only 5 minutes including verifying the payment.
Sadly I had to input the information twice as the payment wouldn't go through and just kept saying fatal error so eventually had to phone the company.
My only concern is at this time (a few days after receiving confirmation letter) I am anxiously awaiting payment of the agreed sum.
To find out only after payment that Docs are only online, that there are actions to be taken and that CPA has been set up is simply appalling.
Would have rated higher but you do not accept payment by American Express
The screen told me not to 'go back' as it may take payment again.
Registering was also not initially straightforward with password problems, but registering from accepted quote post payment wasOK.
I emailed the company before taking out the policy to ask about payment method, I received an auto reply stating someone would get back to me within the next 48 hours.
Taking out insurance was quick, easy, clearly explained regarding what's covered and what's not, reasonably priced but not the cheapest, and everything went well including payment until it came to registering my details relating to email and password.
DIsappointed that there is a 2% charge for payment by credit card.
Unable to complete purchase on line as difficulty processing payment.
My wife also had difficulty with payment for her policy and had to use a different credit card, as the system kept deleting the first zero of the three security digits on the back of the card.
Julie Plummer rescued my 91 yr old attempt to complete and finalise my payment online when the system refused to accept my 2 debit cards for payment
Very helpful as the website would not accept payment due to my IP address.
Could not make policy payment on-line due to IP address, had to phone them.
it would not accept my payment card number twice and the phone crashed out at acrtical point causing me to go through it alll again - agony for me and your employee.
I was left on the screen where it said "we are authorising payment" for 15 minutes.
However I was unable to purchase on line as technical difficulty meant my payment could not be processec.
I now have an affordably monthly payment and I had a one off payment initially.
I never had to start again, only had to go back one page and re-enter the payment details.
The company's telling me after a long period of time, when payment was about to be made, that it would automatically grab money from my bank account in a year's time unless I contacted it to instruct otherwise was a case of sharp business practice.
submit payment details and email a copy of NCD details. . . . . .
When I asked him the same question regarding payment twice he sounded quite annoyed like I shouldn't ask him anything.
The website would not accept a payment which caused delay.
Polite staff, secure payment with use of phone keypad for card payment.
I got a text saying payment was due then I got a text saying " Good news your vendor-x insurance has been renewed ,then I kept getting e mails saying you are going to cancell , which I thought was because I asked to stop the automatic renewal ,you then cancelled my insurance and then when I renewed with you it was £60 more robbing twats
1 When I went to pay, and after entering all of my details, it went into some payment security operation and then said that it had timed out - leaving me not knowing whether it had gone through or not.
Not having a working printer, this is a problem we did not expect after paying out for the insurance!No option to have the documents posted, no notice of this before payment.
I was given the option to have payment for damage caused 6 weeks after the event, but declined in favour of settling at one time.
Since the the payment was done by my partner on another line it was without complications.
The payment went through and I had my insurance.
00am Responds sorry no one to take your callAlso unabul to log in on Internet as it says your insurance is not found hmm it found my payment hmmmNot very good now looking to cancel my policy
It was really good , tried to do on line got stump with the payment as it timed out !!!
The card payment went through with no problem i was on go compare and that was just a carry on!
They've automatically set up a recurring card payment.
First option where there was not additional payment requested on top of voluntary excess.
I pay by direct debit and it was good to be reminded twice by e-mail that payment would be taken on a specific date.
Just before payment was taken I foolishly (but openly and honestly) volunteered that I thought it strange that I hadn't been asked anything about penalty points on my licence.
All great except the website wouldn't process the payment so I had to call to finalise the payment.
only negative is that you charge extra for credit card payment.
It was ok but when he took the payment he was timed out the first time and had to take the card details again
It may have been a cheaper quote but it was useless when I couldn't proceed to payment.
good cover and price, clearly laid out, only naughty bit is by default they will store your payment card details and auto renew you next year, I don't like this, if you look hard there is a link to email to opt out
The only downside is I couldn't find whether they have taken my use of a credit card as carte blanche to assume that I consent to continued payment authority, as most companies seem to do these days.
Monthly payment would help people
However the payment part of the process did not request a usual final 'confirmation of payment' action which was disconcerting as I did not know if payment had been accepted or not.
Slight glitch when trying to make my payment not sure how or why it happened but over all excellent experience
The sales person explained everything clearly, didn't waste time and didn't give me a hard time over not wanting my payment details stored or not wanting marketing emails etc.
Website was easy to use but had problem paying so had to phone to make payment,all went well till I printed schedule, had wrong number on house tried to alter but said had to pay £57.
Having requested a quote for 7th July by the payment page this had apparently reverted to the day I paid 30th June so I have now paid for a week I did not need and cannot amend!!!!
Once I pressed the confirm button for payment, there is no mention of how much I paid - I want to make a note of the cost, but once I paid online, there was no way of going back to note the cost
Unimpressed by vendor-x's renewal quote (15% increase on my premium payment last year, having made no claims) and able to buy online as a 'new' customer at the same price, I called up.
This should have been notified before taking payment.
I felt that the charge for payment by credit card was somewhat high.
However making the payment was not as easy, although thsi was resolved via different means.
The disturbing part is that in the email I was informed that the additional payment would be taken from my original card as they still held the card data, ( data protection I don't think so ).
There were various further problems, such as my payment card being declined because the bank evidently thought there was something fishy going on - so I've also had to call the bank to reset my card and ascertain that the refund is being made.
It was easy to use from quote to payment for insurance when excepted only thing I was a little annoyed about was I paid a year's insurance in full by credit card and they charged me 7.
Excellent service but a bit shocked when we were told we could only pay by a one off payment !
I had great difficulty making payment it kept saying that my account number was incorrect - it was now also that my name as card holder was rejected at least 4 times.
on line wouldn't allow card payment.
Not very user friendly the system takes your payment then won,t let you register easily kept losing info and now having an issue searching my new policy it confusing with my other policy
Dealt with some awkward questions and payment not working.
Took out over phone on 24/01 & payment is being taken today!!!!!!
A further payment was made for electricity consumed by two dehumidifiers.
Helpful, friendly, and professional manner from first telephone contact to the final taking of payment was shown by Patrick.
experienced great difficulty in online payment of the policy
I do not approve of your automatic taking of payment when next year's insurance is due.
Rang up vendor-x - no record of my policy, payment, insurance, anything- just confirmed I had NO INSURANCE.
Was told i could start my insurance from any date but when i come to make a payment i was told it would be an extra 100 odd pound to do so.
My parent conducted the on-line process including payment.
The payment portal at the end was a little bit glitchy, so I had to call up.
This has given me the impression that vendor-x hope you will forget to call them at renewal and they will just take payment for another year.
Nearly 20 minutes just to make a payment because the guy was reading so much out to me and offering me all kinds of extras that it completely confused me.
Before the payment part the purchase was summarised to confirm that all selected items were included.
Mostly it was fine but the payment part took three attempts to get it right and whenever it was wrong it cleared all the data so I had to start again.
vendor-x seemed to offer what I wanted, picked from a menu into a `basket`, totted up the price, simple payment by card and then a e-mail system giving you an address for your NCD.
Would have preferred to have made actual payment closer to renewal date.
Your price and cover very good but the screen seemed to freeze and although I put in my bank details I don't know whether the payment has gone through.
There was a system issue after payment was taken.
The online payment didn't work so had to call!
I had to renew by phone because if you renew online you have to agree to automatic payment for future renewals.
Over 2 weeks later, no payment was received, nor was a final response letter.
If you don't press these then you can't proceed to payment.
took an age to complete purchase on line,particularly when it came to payment.
Back online, made payment hoping option would appear for monthly payments.
However at the point where payment was attempted problems occurred - unable to proceed due to problems with IP address - never experience before in thousands of online transactions and absolutely not possible to avoid.
I made payment for my car insurance but I've not received email conformation I'm still unsure if it has all been set up
Very poor still no letter to confirm that I won't be getting a payment !
I would have preferred not to have to mess about with stopping automatic payment for next year.
Although this involved taking out a new policy and paying a further fee, vendor-x very quickly cancelled the incorrect policy and refunded my payment back to my card.
In addition it is annoying that my bank payment details were held on file.
Other than that, payment was quick and they only charged £30 for paying over D/D where most again charge more and no compulsory excess either making it far better than anyone else.
Had some trouble with their website crashing at the payment stage, both on evening and Monday evening, went through on the second attempt.
seems ok so far,no info on payment acceptance.
The ease of applying for a travel policy, getting an immediate quote, accepting it and making payment.
All very good until I got logged out at the payment page on third car and had to do it again.
payment and cover was instant, not the cheapest on line but no compulsory excess
Lady on phone was really helpful , my only concern is you are only told a certificate of insurance isn't sent to you after finishing payment , so not having a printer was a problem
No time consuming paperwork or forms to complete, no waiting for an site visit, just a friendly conversation and the payment was in my Bank the following day.
However if you wish to spread the payment it is very high interest you have to pay.
It took several attempts to make the payment as every time more info was required (that wasn't asked for originally, ie address) all the payment details were cleared and had to be input again, unfortunately I was in a rush to finish and ended up being late for an appointment.
if you don't want automatic renewal ( which means approving a 'Continuous Payment Authority') they say to contact them by web-site which gets you nowhere. . . you have to 'phone them up to get this stopped.
good overall but the request for proof of ncd should not wait until after payment made, it needs to made clear what is needed earlier
It should be put in payment section I'm the same format as all other questions.
But after two months no payment had arrived.
Unable to process payment through conpare website (due to website errors) then tried to charge £25 extra when I tried to pay over the phone
Talked me though the policy and took payment.
good deal so signed up, but after payment when i looked at the policy, all the things that said were included, were NOT included.
I did not know If i had completed payment or not.
9% credit card payment fee was required at the end.
I did not like the default auto renewal to the payment card used for initial purchase there should be an opt out option during purchase process rather than burying in the small print what you need to do to stop this.
I filled in on line data twice but the website failed each time on 'proceed to payment', then had to phone and run through all items again .
All went well till I clicked the final box to confirm payment .
They gave me a couple of options and when I phoned back to say my phone couldn't be repaired, they set up payment for it right then and there on the call.
Good service disappointed on the inability to opt out of continuous payment authority online seems like they hoping I won't bother newsflash I will
Tried a number of times to complete quote and payment but repeatedly got told 'i had been timed out'.
Payment system slow but website excellent apart from this.
I HAD A PROBLEM WHEN IT CAME TO THE PAYMENT,SO I RANG THE HELP NUMBER WHO THEN VERY EASILY TOOK ME THROUGH THE PROCESS TO PAY
There were other add-ons shown during the payment process with clear information and pricing but no hard sell.
Payment received same day.
I made a complaint and received a call the next day, offering to make a payment to settle the complaint!
Payment for stolen articles not easy, only got a third of the price to replace.
The payment section could be improved.
I would have thought the supplier would be the cheapest as there's no additional payment to a 3rd party
I had to ring to chase payment.
Until I supply proof of no claims discount, transaction not yet complete, but satisfied so far.
I actually chose axe partly due to a phone call 2 days previously when I requested 'proof of no claims' from a policy I had with them 1.
Had hoped would need to sent proof of no claims as everything is electronic these days
The proof though, when taking out insurance, is how the company respond in relation to any potential claim.
having to give proof of your no claims discount is tiresome, this info should be shared to save doing the same exercise each time you change insures
Having to get my proof of no claims and then send to vendor-x was an extra bit if hassle that I could do without.
i cannot proof no bonus claim,but paid phone bills for get from previous insurance company's it are more expensive so just paid insurance
Would have liked a response to my email though querying whether or not you've received my proof of no claims.
Responded to my e-mails efficiently when I sent proof of NCD and requested that I did not want automatic renewal.
, so to spk, and all I received was an email stating I could do it online. . . which I did but turned out £15 more than another quoted but I couldn't be ar*ed to change coz of sending proof of no claims malarkey.
However, I sent the proof of no claims to vendor-x on the same day, received an acknowledgement they had got this and would process within 7 days.
Also needed proof of insurance sending to a third party and again this was done without hesitation.
The only problem came right at the end when there was a request for proof of Np Claims Bonus.
U asked for proof of no claims but could not find out how to send this toyou so had to ring you today to get postal address.
Admiral refused point blank to either renew them early, or give us proof of NCBs.
Quote is good, process was straight forward, then was askec after taking policy for proof of no claim discount, this in itself was not an issue other than the inconvenience of having to send this.
Done by website, all completed but then asked for proof of NCD, if you want it you should ask for it before the quotation is finalised, not after
, and I was going to have to go through chasing them up to get proof of what it should be.
generally it was quite easy to set up the policy , but the no claims proof is proving to be quite stressful, I faxed the proof of my no claims and was told it was not ledgible, ive posted it and still had no response, .
my ref num was 301690476 I d like to send proof of NCB but I dont know where to send me a mail about it pls thanks
I didn't even have to send through my no claims bonus proof, as they obviously did their checks, and text me the next day that they were happy with my no claims years, and not to worry about sending the proof.
CANT EMAIL PROOF OF NO CLAIMS PROBLEMS WITH ATTACHMENTS
well i selected a pre selected car insurance from money supermarket and paid for it but then after confirmation they mentioned i need to send NCD proof which I never asked for NCD it was automatic!!!
They seemed to be very fair with regards to items I had no proof of.
Unfortunately you have to provide proof of NCD (why can't insurance companies talk to each other) and there is no option on the site to opt-out of auto policy renewal (you have to send an email)
The settlement cheque has already been credited to my account, however I know that if the replacement cost has increased, I have to submit proof of the increase which will be considered.
Then I start getting emailed for no-claims proof - even thought this proof is an existing vendor-x car insurance policy.
I thought that was the end of it, but here we are 5 days on from that phone call and I'm still getting e-mails asking for me to send my proof of no claims.
Ok until trying to fax my no claims bonus proof think your fax has runout of paper
ALL GOOD SO FAR - WAITING FOR CONFIRMATION THAT ALL IS OK WHEN PROOF OF NO CLAIMES IS PROCESSED
Can't believe in this day and age ,when all insurance docs are held electronically that I need to send proof of no claims.
I had to phone vendor-x to tell them the proof of no claims bonus from my old insurer would be delayed, they were understanding and said to forward it to them as soon as I had it.
Also very rapid response to receipt of proof of no claims discount.
Despite this I have received emails requesting proof of No Claims.
Now only an idiot lies when applying for insurance but getting proof is not so easy for someone who changes company every year.
Bought car insurance, price was ok, they weren't too pushy & gave me the time I needed to get my online proof of NCD without trouble.
Fair price for a fair product, proof will be if i need to claim, hopefully not!
vendor-x need to advise prospective policy holders, before they click on the button to accept their car insurance quotation, that they must provide proof of their NCD claim and that the do not accept Company No Claims letters that are over 6m old.
I had to scan docs to provide proof of NCD.
Also it required Proof of No Discount, This was corrected very professionally.
Really disappointed that they took me through everything, took my money and THEN said that they needed proof of 1 years no claims discount - or I would be uninsured.
The response was only that I had not sent a proof of no claims.
the one thing I hate doing is getting my no claims proof from the last ins company because now I have to wait for it to come just when I thought every thing was done but its been straight forward
Only one thing , I requested conformation of my email with NCB proof and this hasn't yet happened.
Only thing to improve (but not an issue) is to make clear that I need to provide proof of no claims discount and how.
Providing the proof of 'no claims' is also a problem as I have not got the foggiest idea how to do this.
But no I have to email them asking for my no claims proof just so I can send it back again.
Submitting a NCD proof was a bit awkward - had to scan the letter from my previous insurer and email that.
My car insurance with vendor-x expired, and I ended up starting a new policy with vendor-x, but when I logged into my existing account to view the details of my new policy, I was still asked to provide proof of NCD from my previous insurance, even though said proof was on the same page!
Further, they requested and I sent proof of No Claims bonus.
However, after paying I was told I had to provide proof of 'no claims discount', which was irritating.
Just hope my previous insurer forwards proof of my no claims discount as requested
Just rang vendor-x to sort proof of no claims.
I am trying to send you proof of my no claim bonus but I am finding it very difficult, as being an old man with not too much computer experiance.
Fortunately it appears to have gone through OK although on checking my account details it is still asking me to send in proof of NCD even though I have already done this and received confirmation that it has been done.
It's a pity in this information sharing age (to avoid fraud) that they can't share NCD information so that I don't have to phone my previous insurer, ask for proof of NCD, wait for it to arrive then find the address to post it to.
Final request for proof of no claim record to be sent had to be dealt with by post as only method available to me.
One week on, I still have no policy and no proof that my home is insured.
Also, vendor-x have still not received my proof of no claims bonus which I also sent a few days ago - I am assuming that this is now with them and being updated.
Unfoirtunately I found no postal address to send my no claims discount proof to.
Bit of a pain having to send a renewal schedule for proof of NCD.
Why not say at the beginning that proof of NCD is needed not until post purchase, I now have to chase up my previous insurers.
vendor-x needed my proof of no claims certificate - I had unfortunately lost this however my previous insurance was with them (over a year ago) so all I had to do was email the no claims team with my old reference number and they came straight back to inform me my no claims proof was acceptable.
During the quote process I was not told I needed to provide proof of no claims discount.
unable to use email facility to send proof of ncd , having now to post to yourselves
Able to scan and email no claims discount proof rather than post.
To be honest , not the best, never been asked to send proof of no claims , probably used 6 company's in 8 years they apear to be able to sort out on line.
Providing the NCD proof was a little tiresome.
I had to copy and paste into my email to return proof of NCD.
They requested proof of my NCB & that was simple to send to them.
Took a little longer than i thought it would initially,Approx 25 mins the only part of this service that i do not like is the fact of supplying proof of no claims . . . Why?
What a shame vendor-x itself made it so complicated by not being able to accept email proof of quotation when their site repeatedly failed to be able to save it.
Although the proof of NCB was sent by post to vendor-x the same day I have yet to receive confirmation of receipt.
Ive never experienced having to post proof of no claims bonus before its usually done between insurance companys.
(They asked me to supply proof of no-claims-discount, which I promptly sent as an email attachment. )
This is proof that insurance companies don't have a guideline, they just quote what they want.
Submitted proof of NCD via email and got positive response the next working day.
Only hassle was having to send proof of no claims discount.
A little difficult to communicate with especially with NCB proof [my past insurers asked me for permission if vendor-x were to phone, vendor-x didn't take it up].
I was insured instantly and received an email 2 days later just to confirm that my proof of no claims had been approved.
Generally ok but site still says I have yet to submit my proof of no claims despite me getting an email confirming I have submitted my no claims proof
I've been sent this feedback form following a useless reply which doesn't answer how I can email my proof of NCD to you.
There was no mention of providing proof of claims before playing.
07 against my previous insurance, I did not think it was necessary to send proof of my no claims discount.
I then received details via email to the website to download my policy paperwork and was able to email my proof of no claims to them.
No other insurers have asked me for proof of no Claims.
It puzzles me that as insurance companies supposedly share information that you still have to send proof of no claims, this seems a bit dated these days and could be improved by the insurers.
After completing documentation and paying for policy you are asked to provide proof of no claims.
only thing I fail to understand having taken out a second car policy with vendor-x is the request for proof of no claims when I have been insured with vendor-x for the last few years and still am on my other vehicle, this makes no sense as vendor-x being my insurer should have that proof, if not then I find this somewhat worrying to say the least.
ie proof of no claims protection
I liked the pop up reminder to send off No Claims Discount proof.
Prompt reply to confirm receipt of proof of no claims discount.
All good apart from not being told that even though my no claims has been for decades, you only go up to 9 years which I feel is wrong when you may need to show this as proof in the future!
My only complaint would be that there was no information informing me that I would have to obtain proof of my NCD,unless I missed it.
I phoned vendor-x to explain that as my Saab insurance was still running for a couple of weeks I could not supply a proof of no claims bonus until that had run out and the very polite and helpful customer service Lady arranged to put it on hold for that period.
Only isdue was with no claims and I got a further e mail requesting proof after already submitting it via e mail
my nephew has now scanned the proof and has sent it this morning but I am still waiting for a response.
However, I posted my proof of NCD over a week ago and I'm still receiving e-mails requesting proof - no less than six e-mails today!
Only problem was the ncb trying to provide proof
I got it cheaper on google but vendor-x didn't except my proof if no claims even though I was already insured with them!
would be good to have a way to uploads NCD proof instead of emailing but that's a small thing.
Took a while to process proof of no claims.
As soon as the purchase was complete, there was an immediate email response from vendor-x, attaching a cover note and request for proof of No Claims Bonus.
When I spoke to them about how many years no claims bonus I had with previous insurers, to send them proof of this was going to be difficult as I was going away on holiday that day they said that I had 24 days to send it to them.
online purchase but the wasn't sure about the proof of no claims bonus so spoke with an advisor who assured me that this was standard that I was insured and what actions I needed to take to complete the issue
Purchased car insurance, then asked for proof of NCD which I scanned to them, received read receipt, only to be asked again for proof, it's even showing up in my 'to do list' when I login
We cannot email or fax proof (no copier or fax) so documents must be sent and this stated in RED letters.
Slightly frustrated that at the end of the process I was told we need to send proof of no claims, and this hadn't been mentioned sooner.
Purchased policy and had an immediate email response and Insurance certificate and email led us through how to provide proof of no claims.
despite sending proof of ncd I keep getting emails asking for it and threats to cancel
vendor-x asking for proof of no claims but vendor-x was my last insurance !
Would get 5 stars but very slow in confirming proof of no claims.
The final proof will be if I need any help, at a later date.
My only gripe is that although I have send in proof of my No Claims Discount, I have not yet had confirmation back from them saying that all is well, though I did receive an email a few weeks ago apologising of the delay.
I had to forward the proof to someone with a printer and am still waiting for this to come back.
Need to take away the need to send proof of no claims
Purchased insurance and sent off the NCD proof as requested and still not confirmed.
So went ahead but only after I had paid did they announce that they required proof of 15 years no claims.
No reply following posting proof of no-claims one week ago
Poor communication in resolving problem with no claims proof - would not accept a certified letter from my employer!!
After setting up my son's car insurance I've been asked to send proof of no claims which I am trying to do but your website is not letting me do so I asked for paper copy but was told to do it all online!!!!!!!
I thought everything was going ok till they said they hadn't recieved my proof of no claims dicount which I have now sent twice and they still say they haven't recieved it.
A further request (by post) has been received today requesting proof of No Claim.
vendor-x confirmed my proof of no clam discount same day so communication seems to be ok with the insurer.
I think if they need something they should ask at the beginning before you pay I now have to find proof of my no claims wouldn't have bothered if I had know
I was enquiring about the difficulty of not knowing my wife's proof of no claims discount and she couldn't remember which previous car insurance she had.
Only issue was asking for proof of NCD when I already hold another policy with vendor-x
online service enables you to email proof of no claims rather than posting and any changes to policy can be made without admin charge as you contrile yourself online.
Great service from Julie, what a pity your proof of ncd email address does not work !!!!
their service. . . well, can you believe that at my age ( 68 ) with a long history of NCB they did not take my word and kept pestering me of proof after taking my money for which I have never had before with other car insurances, with being kept on line with music to provide info to supply to vendor-x from my prior insurance company.
I do have that from my old insurance companies renewal notice BUT because my scanner is not working I find it difficult to send it to vendor-x and the Lady quite rightly wanted proof.
Also it may be difficult to provide proof of no claim bonus as previously I obtained ins.
having just taken out comprehensive car cover I think it would be nice to receive a addressed envelope, like other firms do to send off our no claims proof. . . .
However I am struggling to send a copy of my "Proof of No Claims Bonus" from "One Call Insurance" as an email attachment.
They have taken my money and requested my proof of no claims, as expected, european cover inc, jobs a good'un, so far.
Took my money then a week later stated my "proof of no claims" couldn't be used and they would not insure me!!!!
There is only one thing I am having to send my proof of my NCD by post as I am unable to e-mail it to you.
it only appeared at the end when i paid for my chosen insurance and then tells me that i have 3 days to provide a proof.
I was helped over the phone to register with a temporary password, but when I attempt to update my password it repeatedly goes to the page referring to my proof of no claims.
The only thing I didn't like was having to provide proof of my NCD bonus myself as I haven't been asked to do this before but even that was made easy as I could email this directly to them
You then asked for proof of no claims discount.
Ended up having to pay an extra £280 which will be partly refunded when I selll my van, cancel the insurance and get proof of NCD from my van insurer.
contact staff went into detail regarding policy - sent proof of ncb, but never recived response back, which i would have thought would occur.
There is no option to request certificate by post and I thought the central insurance register would provide proof of no claims.
Just getting proof of no claimsIs the problem
Online questionnaire was straight forward enough, however sending the proof of NCD was very difficult as the Email address was not acceptable,
asking proof and getting it from old previous insurer awkward as hell
Unfortunately you are not offered a paper copy of your insurance documents although you are requested to forward a paper copy of your NCB proof - illogical and unfair to the customer.
I wish to express appreciation that you rang me to inform me that I did not have to send proof of my no claims.
I sent proof of my insurance no claims recorded signed for yet you state you still have not received it.
Great service, cancelled my previous cover as last insurance was with their subsiduary company and didnt need to send proof of no claims because they could get it themselves.
seemed salesman was rushing everything as quickly as possible as their call centre was busy and they were finishing work soon, tried to get a copy of insurance through post but was informed only on-line , no good to me as im going on continent and need to provide proof
Also there was an error regarding the house number which I put in writing when sending the proof no claims, as I couldnt find a contact number,
I can't understand why proof of no claims was requested when my last four cars were insured through vendor-x.
I faxed through my proof of no claims 10 days ago, 5 days after I faxed it through I was still getting e-mails and texts asking for me to forward my proof of no claims.
The only thing I now have to do is get them proof of my NCD.
Can't fault this company, both me and my partner have both recently signed up, she had some problems with getting ncd proof and they went the extra mile to help.
However, I keep getting emails saying vendor-x need proof of no claims, then an email to say they received, then an email to say not received, now emergency email to amend policy with charge, then another email to say thy received.
I would prefer if these policy documents were printed and sent from vendor-x as proof that the policy had been recognised and was in force.
I find the service good, but I was a customer of theirs andthey still requested a Proof of No Claims certificate.
We paid for the insurance and then the banner came up that vendor-x need proof of my No Claims Discount.
If only there were a way for all insurers to have access to a database to confirm proof on no claims.
I had no proof n. c. b Previous company was LV victoria.
Insurance certificate sent immediately and no necessity to send proof of no claims bonus'
The only problem i have is they didn't send me my add ons to print off, they are waiting for me to reply with my no claims proof, maybe they will send me them when they have proof if not i will make contact with them
I am now having to send my proof of by claims by post, electronically either wrong format or PDF to big!!!!!
The proof of the pudding would be the service they give to existing customers.
I am awaiting receipt of proof of my NCB.
I got a quote online for car insurance (business use for a driving instructor) when I called them the following day to arrange proof of NCD I was told that they couldn't insure me.
good but had difficulty emailing proof of no claims kept saying no such address !
However there was a problem trying to use the function to send my proof of NCB.
Able to e mail proof of no claims with an acknowledgement to say it has been received.
Good quote but too early at "warning" you that they have not received your No Claims Bonus proof when you are waiting for this to be forwarded from the previous insurer.
One black mark is requirement for proof of NCD, which was also a pain as the E-mail address to send info to was nbg and E-mail was returned by postmaster.
Would liked to have been asked to provide no claims proof in advance of completing the process however.
Everything went quite well apart from one detail - I have been asked to provide proof on my No Claims Discount, which I did, however it hasn't been checked properly and I had to email and call back to sort it out with the customer service team.
Recent personal experience tells me that other companies, such as Saga, don't require this proof--I guess they are advanced enough to be able to access this data via other means.
It would seem to me to be far more logical and leaner for vendor-x (as the provider) to serve your customer by directly approaching the prior insurance company (i. e. Tesco's) with authorisation and directly ask them for NCD proof (WITHOUT using your customer as a middle-man)?
Provided with an email address to send proof of NCD, which gave an Undeliverable error, called Contact centre and was offered more options and (obvious) advice than help.
However, after taking out the policy, I had reason to call one of the vendor-x Advisors to enquire about proof of no claims and adding temporary cover for my old car that I have for sale.
I submitted my proof of No Claims Discount via email.
I should have been told that I have to contact my old insurer for proof of no claims before paying.
I also have had to go to some effort sending you proof of no claims.
I then 'phoned and whilst the man was very helpful, assuring me the purchase had been processed, I wasn't convinced until I could see written proof.
However It was not processed on the day despite receiving a confirmation of renewal email at the time that I renewed it - I have a screen shot on my phone as proof that I renewed.
Also I have to contact my previous insurer for proof of my no claims discount when vendor-x could e-mail them.
I would suggest though, if the customer gave policy number of last insurer,vendor-x should then retrieve proof of no claims
Got an email requesting proof of no claims needed.
As requested I emailed proof of my NCD from my previous insurer and within 2 days received confirmation of it all.
a bit frustrated that i sent you my proof of NCD by e-mail and you contacted meinsisting that you needed it again- baffled as to why?
Emails were prompt re proof of no claims.
I sent a proof of no claims, yesterday, though obviously it cannot have arrived.
the team that checks the ncd needs more staff after sending proof of ncd i received an email some days later saying my email was in a queue waiting to be read then i had an email asking for proof of my ncd all is fine now.
I received a request to provide proof of existing No Claims from my previous Insurer.
would have liked to see the total amount paid in my email and struggled to send proof of no claims
Just a bit awkward trying to find on old car docs the NCD proof.
Only "nag" is having to forward proof of ncd
Not able to email proof of NCD
For some unknown reason vendor-x feel it is incumbent upon me to force my existing Car Insurance company to send my proof of No Claims Discount to me in order to subsequently forward it to vendor-x.
Sent proof of no claims as a PDF.
Obvious questions asked and fortunately we had proof of ownership.
the proof of no claims is a real bummer.
Everything appeared to be going well but then took numerous attempts to get my scanned and submitted proof of no claims discount accepted - seemed to be an automatic generated response claiming it was either unreadable or did not contain the required information - at third attempt of sending exactly the same paperwork it was accepted?!
The response I recieved after sending my proof of no claims was within minutes followed by a welcome email.
The proof will come should I need to contact them during my policy year.
Will be phoning them on Monday, and why should new customers have to send proof of their no claims discount, when insurance companies can easily check this themselves?
I was also impressed that I received a text message confirming that my NCD was accepted (the same day) without the need for additional proof.
Still have to provide proof of no claims (why no central record?)
I had paid for insurance then found out I had to produce proof of no clai m discount witch I have never done on other companies.
they are not there so I have no proof I have any insurance at all?
Previous cover was also with vendor-x although bought through an online Broker but they were unable for some reason to provide proof of no claims which is essentially to themselves, they advised to get the information from the Broker.
I was then e-mailed to say i had to provide proof of my no claims.
I have since re-sent with proof of no claims 4 times and still no one has confirmed if they have received it and confirmed everything is satisfactory.
Only one critisism they want proof of no claims but im already policy holder which they know cos they.
Automatic renewal which is a pain to cancel, no documents sent via post & a request to send proof of no claims - this request could easily have been missed invalidating the insurance.
I was able to email my proof of no claims immediately to the email address provided and received a confirmation email of receipt.
Not able to recognise that I was already an ongoing customer ; mixed information was received from the organisation pressing me for proof of ncb.
They have asked me about NCD proof.
Good telephone process, let down by the fact that the e mail address would not receive the proof of bonus, kept coming up as an error
Brilliant no fuss, did all online very quickly, didn't even need to give proof of no claims.
Asked for no claims proof but I was insured with them only a few weeks ago therefore I assumed by logging in this info would be available already.
Only hassle is obtaining proof of your no claims certificate - How do you do it?
I will now have to get proof of this fact for you - more aggro.
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